REMOTE Loss Mitigation Escalation & Research Specialist

Carrington Holding Company, LLC; United States; Remote; USD 39,000 - 41,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Educational reimbursement

Referral bonuses

Charitable foundation

Job summary

Carrington Mortgage Services is seeking a Loss Mitigation Escalation and Research Specialist to work a remote schedule. You will coordinate with Advocacy, Customer Research, Collections and other departments to provide timely responses to complaints and inquiries, including regulatory bodies.

The role emphasizes detailed root-cause analysis, imaging documentation, and tracking trends in a central database, with opportunities to improve processes and train others.

Qualifications

• High school diploma required; college degree preferred.
• Four years of combined loss mitigation or mortgage servicing experience.
• Strong knowledge of Loss Mitigation processes and investor programs.
• Excellent Fiserv knowledge and ability to research in systems and imaging.
• Proficient in Microsoft Word, Excel, Outlook.
• Excellent written and oral communication skills.
• Ability to interact with all levels of employees and management.

Responsibilities

• Track requests to meet regulatory response timelines and provide trends to Loss Mitigation Management.
• Research and respond to inquiries to meet regulatory timelines.
• Provide root-cause analysis and imaging documentation as required.
• Collaborate with Loss Mitigation Managers to propose resolutions.
• Coordinate with other departments on loan-level issues.
• Create and maintain a database to track issues and provide monthly trends to Management.
• Serve as subject matter expert for Loss Mitigation departments.
• Assist in identifying training opportunities and continuous process improvements.
• Minimal travel supporting business operations may be required.
• Handle other duties and projects as assigned.

Skills

Loss Mitigation

Mortgage Servicing

Research skills

Communication skills

Problem solving

Stakeholder management

Education

College degree preferred

Tools

Fiserv

Microsoft Office

Job description

Job Description

Come join our amazing team and work a remote schedule! The Loss Mitigation Escalation and Research Specialist will function as the point of contact for multiple departments within the company (i.e. Advocacy, Customer Research, Collections, Escrow, Mediation, Foreclosure, etc.) to provide details, timelines and documentation required by said departments to prepare timely responses to complaints, escalations & inquiries including, but not limited to, those from the CFPB, investors, state regulatory agencies, Better Business Bureau (BBB), borrower authorized legal counsel & 3 rd parties, etc. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay Range for this position is $28.50 to $30.00.

What You’ll Do

• Responsible for tracking requests in an effective and timely manner to ensure regulatory response timelines are met while also providing trending information to Loss Mitigation Management.
• Research and respond to inquiries or requests in order to meet regulatory response timelines.
• Provide detailed responses that include root cause analysis and imaging documentation, as required.
• Partner with Managers and Supervisors within the Loss Mitigation Department to recommend resolution courses of action to solve problems identified during research process.
• Partner with other departments to address loan level issues and perform root cause analysis.
• Create and maintain a database to track issues received, resolution, and provide monthly updates to Management on issues and trends.
• Function as the subject matter expert for all Loss Mitigation departments.
• Assist management in identifying training opportunities and in creating an environment of continuous process improvement.
• Minimal travel supporting business operations may be required.
• Other duties and projects as assigned.

What You’ll Need

• High school diploma required; college degree preferred.
• Four (4) years’ of combined experience in loss mitigation or mortgage servicing required.
• A strong working knowledge of Loss Mitigation process, investor programs & mortgage servicing guidelines.
• Excellent Fiserv knowledge and the ability to research in both system and imaging.
• An intermediate level of knowledge of Microsoft Suite of Applications (Word, Excel, Outlook, etc.)
• Excellent written and oral communication skills.
• Excellent problem solving skills.
• Ability to build a good working rapport with all levels of employees.
• Strong organizational skills with good attention to detail required.
• Ability to interact with mid-level, senior & executive management as well as be considered a business level subject matter expert (“SME”).
• Ability to think creatively and make recommendations on remediation of issues.
• Ability to make decisions that have significant impact on CMS’s and the department’s credibility, operations and services.
• Ability to make informal presentations, inside and/or outside the organization and speak in front of groups.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.