Remote Loss Draft Specialist (Insurance Claims)

Carrington; Westfield (IN); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee discounts

Training & development

Referral bonuses

Educational reimbursement

Community foundation support

Job summary

Carrington Mortgage Services is hiring a Loss Draft Specialist to handle loss draft and property damage requirements, including processing checks, documents, inspections, and draw eligibility reviews. The role emphasizes accuracy, regulatory compliance, and timely responses to client inquiries.

The position requires 2+ years in insurance/finance-related fields, strong claims knowledge, and the ability to work with proprietary applications from home.

Qualifications

• High School diploma or equivalent work experience.
• Two or more years’ experience in insurance, banking, finance, mortgage servicing or related experience.
• Strong knowledge of claims handling and claims practices.
• General knowledge of insurance theory and practices, insurance contracts and their application.
• Familiarity with property estimating systems and claims documentation procedures.
• Outstanding attention to detail and organizational skills
• Ability to understand, remember, and apply oral and/or written instructions or other information
• Ability to understand, remember, and communicate routine, factual information.
• Ability to organize thoughts and ideas into understandable terminology
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month)
• Ability to make decisions that have moderate impact on the immediate work unit
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.

Responsibilities

• Perform loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queue, and evaluating exceptions.
• Review adjuster worksheets for depreciation, validate scope/costs of repairs and take appropriate action when necessary.
• Review and evaluate claim packages and order/review inspection reports to determine draw eligibility for the claim.
• Reduce risk or loss by assessing the classification of the claim.
• Comply with applicable company policies and procedures, statutes, regulations and other legal requirements governing claims handling.
• Protect the interest of the client by initiating fraud processes when necessary.
• Assist with monitoring quality of services rendered by appraiser, contractors, inspectors, and insurance loss draft personnel and make recommendations to manager/supervisor.
• Work efficiently in client and company proprietary applications.
• Respond to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.
• Provide assistance and back up as needed to meet client requirements and SLAs.
• Perform other duties as assigned.

Skills

Attention to detail

Claims handling knowledge

Communication skills

Organizational skills

Independent work

Education

High School diploma or equivalent

Job description

Carrington Mortgage Services is hiring a Loss Draft Specialist to handle loss draft and property damage requirements, including processing checks, documents, inspections, and draw eligibility reviews. The role emphasizes accuracy, regulatory compliance, and timely responses to client inquiries.

The position requires 2+ years in insurance/finance-related fields, strong claims knowledge, and the ability to work with proprietary applications from home.