Remote Live Chat & Email Support Agent

HelpFlow; Remote; USD 40,000 - 55,000; Full time

Job summary

A customer service company is seeking a Remote Customer Service Agent to enhance sales conversions via live chat and email support. The role involves delivering exceptional customer service, protecting client information, and ongoing learning. Ideal candidates will have strong communication and problem-solving skills, and a proactive attitude toward training. Join us and help provide a positive experience for visitors while working from the comfort of your home.

Qualifications

• Ability to work remote with the proper setup.
• Experience in customer service roles, particularly in live chat or email support.
• Willingness to engage in continuous learning and training.

Responsibilities

• Handle incoming customer chats and provide support.
• Convert chats into sales through excellent service.
• Protect sensitive customer information.
• Collaborate with team members to achieve objectives.
• Participate in training and development programs.

Skills

Customer service skills

Effective communication

Problem-solving abilities

Sales conversion techniques

Job description

A customer service company is seeking a Remote Customer Service Agent to enhance sales conversions via live chat and email support. The role involves delivering exceptional customer service, protecting client information, and ongoing learning. Ideal candidates will have strong communication and problem-solving skills, and a proactive attitude toward training. Join us and help provide a positive experience for visitors while working from the comfort of your home.