Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading software company is looking for a passionate Linux Engineer to provide top-tier technical support for Ubuntu and open source products. In this fully remote role, you will own customer cases from issue investigation to resolution, ensuring customer satisfaction while navigating complex technical challenges. The ideal candidate will possess strong Linux troubleshooting skills, excellent communication abilities, and a dedication to customer success. Engage with a global team on continuous learning and career development opportunities within a dynamic environment.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with other environments.
• Ability to navigate effectively through stack traces and logs.

Responsibilities

• Investigate issues reported by customers.
• Work to resolve complex customer problems.
• Engage directly with customers to resolve their issues.
• Participate in a regular weekend working rotation.

Skills

Linux troubleshooting

Professional written and spoken English

Ability to learn quickly

Customer support experience

Education

Undergraduate degree in a technical subject

Job description

A leading software company is looking for a passionate Linux Engineer to provide top-tier technical support for Ubuntu and open source products. In this fully remote role, you will own customer cases from issue investigation to resolution, ensuring customer satisfaction while navigating complex technical challenges. The ideal candidate will possess strong Linux troubleshooting skills, excellent communication abilities, and a dedication to customer success. Engage with a global team on continuous learning and career development opportunities within a dynamic environment.