Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 75,000 - 110,000; Full time

Job summary

A leading open source technology provider seeks a passionate Linux Engineer to support customer success by delivering exceptional technical support. The ideal candidate will handle cases from problem qualification to resolution and engage with customers through various channels. Strong Linux troubleshooting skills and a customer-centered approach are essential. This remote position offers opportunities for personal development and travel, along with a supportive work environment.

Benefits

Personal learning and development budget of USD 2,000 annually

Annual compensation review

Maternity and paternity leave

Priority Pass for travel upgrades

Qualifications

• Professional written and spoken English with excellent presentation skills.
• Track record of going above-and-beyond expectations.
• Ability to learn quickly and thrive under pressure.

Responsibilities

• Investigate issues and research customer reported problems.
• Own support cases following the Service Level Agreement.
• Engage with customers to resolve issues through various channels.

Skills

Linux troubleshooting

Exceptional communication

Customer support experience

Understanding of OS and Application level bugs

Programming fundamentals

Education

Undergraduate degree in a technical subject

Job description

A leading open source technology provider seeks a passionate Linux Engineer to support customer success by delivering exceptional technical support. The ideal candidate will handle cases from problem qualification to resolution and engage with customers through various channels. Strong Linux troubleshooting skills and a customer-centered approach are essential. This remote position offers opportunities for personal development and travel, along with a supportive work environment.