Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading open source software provider is looking for a Linux Engineer to provide outstanding technical support for Ubuntu and open source products. This role involves investigating customer issues, resolving complex problems, and ensuring high satisfaction. Candidates should have a strong background in Linux troubleshooting and customer support, with a focus on communication and the ability to successfully manage technical cases. Join a globally distributed team dedicated to excellence in technology.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Qualifications

• Experience with Linux integration with other environments.
• Ability to navigate effectively stack traces and logs.
• Extensive Customer support experience is key.

Responsibilities

• Investigate issues reported by customers.
• Work to resolve complex customer problems related to Canonical's products.
• Ensure customer satisfaction by fulfilling commitments.

Skills

Linux troubleshooting

Customer support experience

Professional English communication

Ability to learn quickly

Programming fundamentals

Education

Undergraduate degree in a technical subject

Job description

A leading open source software provider is looking for a Linux Engineer to provide outstanding technical support for Ubuntu and open source products. This role involves investigating customer issues, resolving complex problems, and ensuring high satisfaction. Candidates should have a strong background in Linux troubleshooting and customer support, with a focus on communication and the ability to successfully manage technical cases. Join a globally distributed team dedicated to excellence in technology.