Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading open-source software firm is seeking a Linux Engineer to provide exceptional technical support for their platform, Ubuntu. This remote role requires expertise in Linux troubleshooting, customer support proficiency, and the ability to communicate effectively. The ideal candidate will have a strong academic background and be willing to engage directly with customers. Canonical offers a distributed work environment, annual learning budgets, and rewards for excellence. Join us to leverage your skills and contribute to innovative projects across the globe.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with other environments.
• Ability to navigate effectively through logs and advise on next steps.

Responsibilities

• Investigate customer-reported issues.
• Resolve complex customer problems with Canonical's products.
• Contribute to knowledge base articles for customers.

Skills

Linux troubleshooting

Customer support experience

Professional writing and speaking

Programming fundamentals

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Tools

Ticketing systems

Job description

A leading open-source software firm is seeking a Linux Engineer to provide exceptional technical support for their platform, Ubuntu. This remote role requires expertise in Linux troubleshooting, customer support proficiency, and the ability to communicate effectively. The ideal candidate will have a strong academic background and be willing to engage directly with customers. Canonical offers a distributed work environment, annual learning budgets, and rewards for excellence. Join us to leverage your skills and contribute to innovative projects across the globe.