Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading open source software provider seeks a passionate Linux Engineer to deliver exceptional technical support experiences for customers using Ubuntu and other open source products. Your role will involve problem resolution, customer engagement, and contributing to knowledge bases. The ideal candidate possesses strong Linux troubleshooting skills and a degree in a relevant technical field. This is a globally remote role with opportunities for international travel and personal development.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Opportunity to travel to new locations

Qualifications

• Experience with Linux integration with other environments.
• Ability to navigate stack traces and logs effectively.
• Solid understanding of OS and Application level bugs.

Responsibilities

• Resolve complex customer problems related to Canonical's products.
• Engage directly with customers to resolve issues.
• Contribute new knowledge base articles to share knowledge.

Skills

Professional written and spoken English

Linux troubleshooting

Customer support experience

Ability to learn quickly

Programming fundamentals

Education

Undergraduate degree in a technical subject

Job description

A leading open source software provider seeks a passionate Linux Engineer to deliver exceptional technical support experiences for customers using Ubuntu and other open source products. Your role will involve problem resolution, customer engagement, and contributing to knowledge bases. The ideal candidate possesses strong Linux troubleshooting skills and a degree in a relevant technical field. This is a globally remote role with opportunities for international travel and personal development.