Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading open source software provider is seeking a passionate Linux Engineer to deliver exceptional technical support for customers using Ubuntu and related products. In this remote role, you will resolve complex issues, educate clients, and contribute to a diverse team. Candidates should have strong Linux troubleshooting skills and customer support experience. The position offers a personal development budget and opportunity for international travel. Join an inclusive team committed to innovation and excellence.

Benefits

Personal learning and development budget of USD 2,000

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for company events

Qualifications

• Experience with Linux integration with other environments.
• Strong problem-solving skills in a customer-facing role.
• Ability to navigate logs and stack traces effectively.

Responsibilities

• Provide technical support on Desktop and Server technical stack.
• Investigate and resolve customer issues while maintaining high satisfaction.
• Contribute to knowledge base and share insights.

Skills

Linux troubleshooting

Customer support experience

Professional communication skills

Ability to learn quickly

Programming fundamentals

Education

Undergraduate degree in a technical subject

Job description

A leading open source software provider is seeking a passionate Linux Engineer to deliver exceptional technical support for customers using Ubuntu and related products. In this remote role, you will resolve complex issues, educate clients, and contribute to a diverse team. Candidates should have strong Linux troubleshooting skills and customer support experience. The position offers a personal development budget and opportunity for international travel. Join an inclusive team committed to innovation and excellence.