Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading open-source software firm is looking for a Linux Engineer who has a passion for Linux and customer success. This remote role involves delivering technical support for Ubuntu products while investigating and resolving complex customer issues. Ideal candidates have undergraduate degrees in technical fields, exceptional English skills, and extensive customer support experience. The company offers a distributed work environment and a personal learning budget to foster development.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Priority Pass for travel upgrades

Qualifications

• Experience with Linux integration and troubleshooting.
• Ability to navigate and analyze stack traces and logs.
• Programming fundamentals in any language.

Responsibilities

• Investigate and resolve complex customer problems.
• Engage directly with customers to resolve their issues.
• Contribute to knowledge base articles.

Skills

Linux troubleshooting

Professional written and spoken English

Ability to learn quickly

Extensive customer support experience

Education

Undergraduate degree in a technical subject

Exceptional academic track record

Job description

A leading open-source software firm is looking for a Linux Engineer who has a passion for Linux and customer success. This remote role involves delivering technical support for Ubuntu products while investigating and resolving complex customer issues. Ideal candidates have undergraduate degrees in technical fields, exceptional English skills, and extensive customer support experience. The company offers a distributed work environment and a personal learning budget to foster development.