Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading open source software provider is seeking a passionate Linux Engineer in Atlanta, Georgia. You will provide technical support for both Desktop and Server stacks, engaging with customers to resolve complex issues. Ideal candidates will have strong Linux troubleshooting skills, excellent communication abilities, and a customer-first attitude. This globally remote role offers fantastic opportunities for professional growth and collaboration with international teams.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Distributed work environment with team sprints

Maternity and paternity leave

Qualifications

• Professional written and spoken English with excellent presentation skills.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Ability to navigate stack traces and logs effectively.

Responsibilities

• Investigate issues reported by customers.
• Work to resolve complex customer problems.
• Ensure cases are handled according to our Service Level Agreement.

Skills

Linux troubleshooting

Exceptional communication

Customer support

Ability to learn quickly

Programming fundamentals

Education

Undergraduate degree in a technical subject

Exceptional academic track record

Job description

A leading open source software provider is seeking a passionate Linux Engineer in Atlanta, Georgia. You will provide technical support for both Desktop and Server stacks, engaging with customers to resolve complex issues. Ideal candidates will have strong Linux troubleshooting skills, excellent communication abilities, and a customer-first attitude. This globally remote role offers fantastic opportunities for professional growth and collaboration with international teams.