Remote Licensed Customer Service Representative Texas

Sitel Corp.; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer experience provider is seeking a Remote Licensed Customer Service Representative based in Texas. This role offers competitive compensation of $15–19 per hour, flexible remote work, and comprehensive benefits. Candidates must be at least 18 years old, hold a high school diploma or GED, and have a professional customer service aptitude. Training and support for the state insurance exam are provided.

Benefits

401(k) matching

Health, dental, and vision insurance

Paid time off

Opportunities for bonuses

Career growth

Qualifications

• Must reside in Texas.
• Must be at least 18 years old.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Provide exceptional customer service with no cold calling.
• Maintain a quiet, distraction-free workspace.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Self-paced Learner

Education

High school diploma or GED

Job description

Overview

Remote, Texas, US — Remote Licensed Customer Service Representative Texas

Join our dynamic team at Foundever in Texas, where every interaction is an opportunity to make a difference. We are a global leader in the customer experience (CX) industry with 150,000 associates worldwide, supporting operational needs for clients and delivering seamless customer experiences.

Job Overview

As a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required. We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career. A quiet workspace is essential during training and work hours; please ensure a distraction-free environment during those times.

Why You Should Join Us

• Competitive Compensation: 15–19 USD per hour
• Flexible Remote Work: Remote work with weekend shifts as needed
• Comprehensive Benefits: 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth

What We're Looking For

• Must reside in Texas.
• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential.

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service
• Reliability: Consistent dependability and responsibility
• Critical Thinking: Ability to assess situations and develop empathetic solutions
• Service-Oriented: A personal drive to serve others with compassion
• Organizational Skills: Strong organizational abilities are crucial for success in this role
• System Navigation: Ability to navigate system tools to search for answers and information
• Self-paced Learner: Ability to independently study and successfully pass the state insurance exam with comprehensive paid training (exam fee included)

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam
• Internet Requirements: Hardwired high-speed internet connection
• Work Environment: Quiet, distraction-free space is essential; webcam presence will be required during training and production
• Device Requirements: Use your own computer or tablet (excluding Kindle Fire). Cell phones are not permitted for training

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.