Remote Legal Tech Implementation Engineer

Harbor; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Harbor is seeking an Implementation Engineer to join our Enterprise Solutions team. This role ensures client satisfaction through successful installation of Intapp solutions, driving efficiency and functionality for our clients.

The position is remote and can be located anywhere in the US or Canada, with responsibilities spanning project scoping, deployment, and client communication. The ideal candidate has 5+ years in customer-facing software implementation, strong SQL skills, and experience

Qualifications

• Bachelor's degree or higher in a relevant field or equivalent experience.
• 5+ years in a customer-facing software implementation role, preferably in a legal services environment.
• Experience writing Microsoft SQL Server queries with a solid understanding of relational database structures.
• Expert proficiency with Microsoft SQL scripting language.

Responsibilities

• Assess client needs and install/implement enterprise solutions.
• Provide leadership to all team members.
• Lead deployment methodologies and act as escalation point for complex issues.
• Own end-to-end implementation including scoping, planning, installation, deployment and support.
• Manage client communications and set expectations on a project basis.
• Train end users and assist with product rollouts.

Skills

Customer-facing tech

Communication

Collaboration

Problem solving

Punctuality

Education

Four-year degree in relevant field

5+ years customer-facing implementation experience

Tools

Microsoft SQL Server

SQL scripting

REST APIs

Azure Data Factory

Dell Boomi

Azure DevOps

Git

Sisense

Job description

Harbor is seeking an Implementation Engineer to join our Enterprise Solutions team. This role ensures client satisfaction through successful installation of Intapp solutions, driving efficiency and functionality for our clients.

The position is remote and can be located anywhere in the US or Canada, with responsibilities spanning project scoping, deployment, and client communication. The ideal candidate has 5+ years in customer-facing software implementation, strong SQL skills, and experience