Remote Korean Bilingual Member Engagement Coordinator

BeneLynk; Charlotte (NC); Remote; Full time

Job summary

A leading social care company is seeking a Remote Korean Bilingual Member Engagement Coordinator. This role involves assisting Medicare and Medicaid members with benefits enrollment and providing guidance on community services. Candidates should have call center experience and excellent communication skills. The position offers comprehensive training, competitive pay, and various benefits, including bonuses based on performance.

Benefits

Monthly bonuses

Health benefits

401K match

Paid days off

Recognition programs

Growth opportunities

Qualifications

• Minimum 6 months experience in inbound/outbound call centers with client interaction.
• Sales experience is essential.

Responsibilities

• Meet production goals by handling calls to determine pre-eligibility for benefits.
• Assist members with social program needs.

Skills

Communication

Bilingual in English and Korean

Education

High School diploma or equivalent

Job description

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Join to apply for the Remote Korean Bilingual Member Engagement Coordinator role at BeneLynk

Company Overview

Does the idea of applying your talents at a social care company that assists people in addressing Social Determinants of Health (SDOH) barriers and compensates well for doing so inspire you? We call it "Doing good while doing well" and invite you to join us and begin a beneficial career path—focused on providing solutions and helping others navigate healthcare benefits.

At BeneLynk, our mission is to improve lives and positively impact SDOH barriers by providing our Managed Care partners with essential information and advocating for individuals. Everything we do is centered around this vision.

Position Summary

We are seeking experienced Korean/English speaking Remote Member Engagement Coordinators with experience in a heavy production environment within an Inbound/Outbound Call Center. Your role will involve assisting Medicare and Medicaid Managed Care Plan Members in choosing suitable benefits and guiding them through enrollment, including programs like community services, Medicare Savings, Medicaid, and Veteran’s care coordination.

Training will cover educating members on community resources and savings programs. Candidates with backgrounds in sales, collections, or telemarketing are preferred. We will provide comprehensive training to motivated individuals with a proactive attitude.

Essential Responsibilities

• Meet production goals by handling calls to determine pre-eligibility for benefits.
• Assist members with social program needs.
• Achieve performance metrics related to schedule adherence, call quality, and KPIs.
• Maintain quality standards, proper documentation, and compliance with regulations.
• Participate in training and team communication, embodying BeneLynk’s values.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent (preferred).
• Minimum 6 months experience in inbound/outbound call centers with client interaction; sales experience is essential.
• Excellent communication skills; bilingual in English and Korean.
• Ability to relate resources based on member needs.
• Reliable high-speed internet and a suitable home work environment.
• Experience in benefits enrollment and social programs is a plus.
• Remote work experience is a plus.

Physical & Attendance Requirements

• Prolonged sitting, keyboard use, clear communication, occasional walking, reaching, and lifting.
• Good visual and audio acuity for extended periods.
• Reliable attendance and full participation in training.

Training & Compensation

Mandatory training begins June 2, 2025, lasting 8 weeks, Monday to Friday, 9AM–6PM ET. Starting salary is $20/hour, with potential bonuses up to $2/hour based on performance and tenure.

Additional Benefits

• Monthly bonuses, health benefits, 401K match, paid days off, recognition programs, and growth opportunities.

Work Environment & Legal

This is a remote, full-time, non-exempt role. Must be within specific states or Puerto Rico; cannot be performed outside a home office. BeneLynk participates in E-Verify; employment contingent on background and drug screening.

Equal Opportunity

BeneLynk celebrates diversity and is committed to equal employment opportunity. Reasonable accommodations available upon request.