Remote Knowledge Manager & Content Lead

Jobgether; Remote; USD 75,000 - 95,000; Full time

Job summary

A leading technology firm is seeking a Knowledge Manager to lead and enhance application platforms. In this pivotal role, you will create and optimize user-focused documentation, translating complex technical information for diverse audiences. Ideal candidates will have a background in technical writing within Ad Tech or SaaS, along with experience using Zendesk and CMS tools. This position offers robust benefits including insurance, 401k plan, and flexible paid time off, and is fully remote.

Benefits

Medical, vision, and dental insurance

Short-term and long-term disability insurance

401k plan

Flexible paid time off

Paid parental leave

Qualifications

• 3-5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS.
• Experience in developing user-focused support or product documentation.
• Proficiency with CMS platforms and documentation tools.

Responsibilities

• Create clear and helpful product documentation including how-to guides and FAQs.
• Translate technical information into accessible content.
• Collaborate with product and engineering teams to reflect enhancements in content.

Skills

Technical writing

User-focused documentation

Collaboration across teams

Content optimization

Familiarity with HTML and Markdown

Education

Bachelor’s degree in marketing, communications, or related field

Tools

Zendesk

CMS platforms

Analytics dashboards

Job description

A leading technology firm is seeking a Knowledge Manager to lead and enhance application platforms. In this pivotal role, you will create and optimize user-focused documentation, translating complex technical information for diverse audiences. Ideal candidates will have a background in technical writing within Ad Tech or SaaS, along with experience using Zendesk and CMS tools. This position offers robust benefits including insurance, 401k plan, and flexible paid time off, and is fully remote.