Remote Knowledge Manager: Content & Docs Strategy

Jobgether; Remote; USD 70,000 - 90,000; Full time

Job summary

A progressive technology company is seeking a Knowledge Manager to lead efforts in enhancing application platforms. This remote role is pivotal for developing and optimizing product support content, ensuring clarity for both technical and non-technical users. Candidates should have 3–5 years of experience in technical writing, familiarity with tools like Zendesk, and a passion for collaboration. This position offers robust benefits including medical insurance and flexible paid time off.

Benefits

Medical, vision, and dental insurance

401k plan

Flexible paid time off

Paid parental leave

Qualifications

• 3–5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS.
• Experience in developing user-focused support or product documentation.
• Familiarity with SQL and basic technical formatting.

Responsibilities

• Create clear and helpful product documentation including how-to guides, FAQs, and release notes.
• Translate technical information into accessible content for both technical and non-technical audiences.
• Manage documentation workflows and editorial calendars to support release cycles.

Skills

Technical writing

Collaboration

Content management

User-focused documentation

Experience with CMS

Proficiency in HTML and Markdown

Education

Bachelor’s degree in marketing, communications, advertising, or related field

Tools

Zendesk

Documentation tools

Analytics dashboards

Job description

A progressive technology company is seeking a Knowledge Manager to lead efforts in enhancing application platforms. This remote role is pivotal for developing and optimizing product support content, ensuring clarity for both technical and non-technical users. Candidates should have 3–5 years of experience in technical writing, familiarity with tools like Zendesk, and a passion for collaboration. This position offers robust benefits including medical insurance and flexible paid time off.