Remote Knowledge Manager - Content & Docs Lead

Jobgether; Remote; USD 80,000 - 110,000; Full time

Job summary

A tech company is seeking a Knowledge Manager to lead a team promoting application platforms and creating clear documentation. The ideal candidate will have 3-5+ years in technical writing, experience with CMS tools, and the ability to convert complex technical concepts into understandable content. The role is remote and offers comprehensive benefits, including medical insurance and flexible paid time off. You will directly enhance user confidence and efficiency in navigating services.

Benefits

Medical, vision, and dental insurance

Life insurance

401k plan

Flexible paid time off

Paid parental leave

Paid sick and safe leave

Qualifications

• 3–5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS.
• Experience in developing user-focused support or product documentation.
• Familiarity with basic technical formatting.

Responsibilities

• Create clear and helpful product documentation including how-to guides, FAQs, and release notes.
• Translate technical information into accessible content for both technical and non-technical audiences.
• Collaborate with partners to reflect product enhancements in content.

Skills

Technical writing

User-focused documentation

Proficiency with CMS platforms

Zendesk experience

HTML

Markdown

SQL

Education

Bachelor’s degree in marketing, communications, or related field

Tools

CMS platforms

Documentation tools

Analytics dashboards

Job description

A tech company is seeking a Knowledge Manager to lead a team promoting application platforms and creating clear documentation. The ideal candidate will have 3-5+ years in technical writing, experience with CMS tools, and the ability to convert complex technical concepts into understandable content. The role is remote and offers comprehensive benefits, including medical insurance and flexible paid time off. You will directly enhance user confidence and efficiency in navigating services.