Remote Japanese Keigo Support Specialist

Crescendo; Remote; USD 50,000 - 70,000; Full time

Job summary

A customer experience technology firm is seeking a Customer Support Specialist (Japanese - Keigo Speaker) to provide support via tickets and phone for its Japanese market. The ideal candidate will possess excellent customer service skills, a proactive attitude, and a strong understanding of honorific Japanese. Responsibilities include addressing customer inquiries, troubleshooting technical issues, and ensuring course quality on the Partner's Platform. This is a remote position with a flexible work schedule and comprehensive benefits package.

Benefits

Competitive base salary

Generous paid time off

Comprehensive benefits package

Access to free fitness workouts

Training and development opportunities

Qualifications

• 1+ years of experience in customer support for Japanese businesses.
• Excellent (near-native) written English.
• Knowledge and experience in using Honorific Japanese (Keigo).
• Strong reading comprehension and problem-solving skills.

Responsibilities

• Provide professional, empathetic, and helpful responses to customer support tickets.
• Master the product you support and keep up-to-date with latest updates.
• Troubleshoot technical issues reported by students and instructors.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Proactive attitude

Technical proficiency

Flexibility

Honorific Japanese (Keigo)

Written English

Tools

Zendesk

JIRA

Job description

A customer experience technology firm is seeking a Customer Support Specialist (Japanese - Keigo Speaker) to provide support via tickets and phone for its Japanese market. The ideal candidate will possess excellent customer service skills, a proactive attitude, and a strong understanding of honorific Japanese. Responsibilities include addressing customer inquiries, troubleshooting technical issues, and ensuring course quality on the Partner's Platform. This is a remote position with a flexible work schedule and comprehensive benefits package.