Remote ITSM Problem Manager: RCA & Automation

NextGen Healthcare, Inc.; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

NextGen Healthcare, Inc. is seeking an experienced ITSM Problem Manager to join their ITSM Service Excellence team in Georgia. This strategic role involves hands-on problem identification and root cause analysis, working collaboratively across teams to eliminate service issues.

The ideal candidate will have strong technical skills in cloud architecture and automation, along with a background in IT operations. A Bachelor’s degree in a relevant field and extensive experience in a problem management role are required.

Qualifications

• 5+ years of experience in IT operations or software engineering.
• 2+ years in a dedicated problem management role.
• Experience with ITSM tools preferred.

Responsibilities

• Conduct root cause analysis for recurring incidents.
• Implement technical solutions to address identified problems.
• Collaborate with teams to improve service delivery.

Skills

Problem solving

Root cause analysis

Cloud architecture

Automation scripting

Collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Salesforce Service Cloud

Job description

NextGen Healthcare, Inc. is seeking an experienced ITSM Problem Manager to join their ITSM Service Excellence team in Georgia. This strategic role involves hands-on problem identification and root cause analysis, working collaboratively across teams to eliminate service issues.

The ideal candidate will have strong technical skills in cloud architecture and automation, along with a background in IT operations. A Bachelor’s degree in a relevant field and extensive experience in a problem management role are required.