Remote ITSM Platform Administrator

Georgetown University; Remote; USD 54,000 - 101,000; Full time

Job summary

A leading educational institution is seeking a Service Management System Administrator. This role focuses on maintaining the IT Service Management platform, ensuring optimal performance, and supporting various IT teams. Candidates should have at least 3 years of IT experience, knowledge of ITSM tools like ServiceNow, and proficiency in scripting for automation. Communication skills are essential for collaborating with teams and presenting data effectively. Remote work is an option, with a competitive salary range of $54,616 to $100,493.

Benefits

Medical insurance

Dental insurance

Vision insurance

Retirement savings

Tuition assistance

Qualifications

• 3+ years of progressive experience in IT, specifically in administering an ITSM platform.
• Deep knowledge of major ITSM tools and their configuration.
• Familiarity with scripting languages like JavaScript or Python.

Responsibilities

• Responsible for the day-to-day operation of the ITSM platform.
• Translate IT service management principles into platform workflows.
• Build and maintain reports tracking key metrics like ticket volume.

Skills

ITSM Platform Proficiency

Automation & Scripting

Process Optimization

Problem-Solving

Communication

Education

Bachelor's degree in Information Technology or related field

ITIL Foundation

Tools

ServiceNow

Jira Service Management

Service Cloud

Fresh Service

Job description

A leading educational institution is seeking a Service Management System Administrator. This role focuses on maintaining the IT Service Management platform, ensuring optimal performance, and supporting various IT teams. Candidates should have at least 3 years of IT experience, knowledge of ITSM tools like ServiceNow, and proficiency in scripting for automation. Communication skills are essential for collaborating with teams and presenting data effectively. Remote work is an option, with a competitive salary range of $54,616 to $100,493.