Remote ITSM Platform Administrator

Inside Higher Ed; Remote; USD 54,000 - 101,000; Full time

Job summary

A prestigious academic institution in Washington, D.C. is looking for a Service Management System Administrator. This role involves managing ITSM platforms like ServiceNow and Jira, ensuring best practices are adopted, and improving workflows. Applicants should have a Bachelor's degree in IT, 3+ years of relevant experience, and proficiency in Scripting and ITIL principles. The position is designated as remote with a competitive pay range of $54,616.00 - $100,493.33.

Benefits

Comprehensive medical and dental insurance

Retirement savings

Tuition assistance

Qualifications

• 3+ years of progressive experience in IT, with at least a year focused on managing an ITSM platform.
• Familiarity with scripting languages such as JavaScript, Python, or PowerShell.
• Practical experience applying ITIL principles to IT processes.

Responsibilities

• Responsible for the day-to-day operation of the ITSM platform.
• Ensure continuous service improvement across the IT organization.
• Design workflows for incident, problem, change, and service request management.

Skills

ITSM Platform Proficiency

Automation & Scripting

Problem-Solving

Communication

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Jira Service Management

Service Cloud

Fresh Service

Job description

A prestigious academic institution in Washington, D.C. is looking for a Service Management System Administrator. This role involves managing ITSM platforms like ServiceNow and Jira, ensuring best practices are adopted, and improving workflows. Applicants should have a Bachelor's degree in IT, 3+ years of relevant experience, and proficiency in Scripting and ITIL principles. The position is designated as remote with a competitive pay range of $54,616.00 - $100,493.33.