Remote ITSM & Knowledge Management Lead
Maximus
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Job summary
Maximus seeks an experienced Manager, Enterprise Service Management & Knowledge Experience to lead the transformation of Enterprise Service Management capabilities, including Service Request Management, Knowledge, Service Catalog, and Service Automation on the ServiceNow platform.
You will lead a small ITSM team, establish governance and metrics, and partner with IT and business stakeholders to deliver measurable outcomes while driving AI-enabled support initiatives in a remote United States
Qualifications
- 5+ years of IT Service Management experience.
- Hands-on ServiceNow platform experience required.
- ITIL v3/v4 Foundation Certification required.
- Strong communication and stakeholder management skills.
Responsibilities
- Lead Enterprise Service Request Management strategy and governance.
- Drive ServiceNow automation and workflow improvements.
- Oversee Service Catalog governance and lifecycle management.
- Develop KPIs and dashboards to measure performance and outcomes.
- Mentor ITSM professionals and build cross-functional partnerships.
Skills
Education
Tools
Job description
Maximus seeks an experienced Manager, Enterprise Service Management & Knowledge Experience to lead the transformation of Enterprise Service Management capabilities, including Service Request Management, Knowledge, Service Catalog, and Service Automation on the ServiceNow platform.
You will lead a small ITSM team, establish governance and metrics, and partner with IT and business stakeholders to deliver measurable outcomes while driving AI-enabled support initiatives in a remote United States
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