Remote IT Systems & Support Manager

Quantum Circuits, Inc.; Florida; A distancia; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote role in Florida

Boca Raton bonus

Descripción de la vacante

D-Wave Quantum Inc. is seeking a Manager, IT Support & Systems to lead a small, high-impact System Administration and Support Services team. This role is remote within Florida, with Boca Raton as a bonus, and focuses on secure, reliable infrastructure and service delivery.

You will guide operations, implement governance, and partner with IT leadership to align team priorities with business needs while maintaining a hands-on edge due to team size.

Formación

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• 8+ years of progressive IT experience spanning systems administration and end-user support.
• 3+ years leading or supervising IT staff, including hiring and performance management.
• Strong expertise in Microsoft infrastructure: AD, Intune, Entra ID.
• Experience with ITSM platforms and SLA-driven service delivery.
• Working knowledge of AWS, GCP, or Azure, and tools like Atlassian and Microsoft 365.

Responsabilidades

• Lead a team of System Administrators and support services; manage hiring, onboarding, and performance.
• Set priorities and coverage, including on-call and after-hours rotation.
• Architect, deploy, and maintain modern, secure, scalable infrastructure.
• Lead incidents, outages, and root-cause investigations; approve changes to critical systems.
• Build scripts and automation to reduce manual work across the team.
• Collaborate with IT leadership and cross-functional teams to align priorities.

Conocimientos

Leadership

IT governance

Stakeholder management

Cloud architectures

ITSM

Security awareness

Educación

Bachelor's degree in IT or related field

Herramientas

AD/Entra ID

Intune

Microsoft 365

AWS/Azure/GCP

Atlassian Suite

Descripción del empleo

D-Wave Quantum Inc. is seeking a Manager, IT Support & Systems to lead a small, high-impact System Administration and Support Services team. This role is remote within Florida, with Boca Raton as a bonus, and focuses on secure, reliable infrastructure and service delivery.

You will guide operations, implement governance, and partner with IT leadership to align team priorities with business needs while maintaining a hands-on edge due to team size.