Remote IT Support WFH Tech Advisor

theITSC; Boca Raton (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading provider of expert technical support is actively seeking agents for telephone support roles. Successful candidates will provide high-touch assistance for Fortune 1000 clients, ensuring thorough and responsive communication. Applicants should possess strong interpersonal skills and relevant certifications, with opportunities to work from home in flexible shifts.

Qualifications

• Familiarity with server environments and network arrangements.
• Understanding security concepts.
• Strong organizational skills for documenting support processes.

Responsibilities

• Provide telephone technical support for corporate IT and software queries.
• Assist with a range of technical details from Microsoft and Adobe software to mobile devices.
• Collaborate with colleagues to enhance team knowledge and resource sharing.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

CompTIA A+

Microsoft Specialist

HDI-Support Center Analyst (HDI-SCA)

Job description

The ITSC is seeking agents to provide telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.

HOURS: We are actively seeking candidates for later afternoon, overnight, and weekend shifts , with the potential to move to daytime shifts based on job performance.

DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS

Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

• Locations Boca Raton, FL • New Orleans, LA • Raleigh, NC • Franklin, TN • Grapevine, TX