Remote IT Service Management Leader - ServiceNow & AI

Polaris Inc; Tempe (AZ); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Profit-sharing plan

Employee Stock Ownership Plan (ESOP)

401(k) match

Health, dental, vision insurance

Wellness programs

Paid time off

Gym & personal training reimbursement

Volunteer time off

Job summary

Polaris Inc. is seeking a Senior Manager for IT Service Management & ServiceNow to lead global Service Desk operations and own the ServiceNow platform.

You will shape strategy, governance, and multi-year transformation focused on intelligent self-service, automation, and AI-enabled support across a ~22-person team with seven direct reports. The role requires 10+ years in service desk leadership, 5+ years in global teams, and strong CMDB/CSDM knowledge.

Qualifications

• Bachelor's degree required; equivalent experience considered.

Responsibilities

• Own ServiceNow product vision, backlog, and roadmap.
• Lead global Service Desk performance and incident management.
• Establish CMDB and CSDM governance and data standards.
• Drive AI-enabled self-service and automation initiatives.

Skills

Leadership

Business Acumen

Technical / Functional Expertise

Education

Bachelor's degree in IT, Business, or related field

Tools

ServiceNow

ITIL

Agile

Scrum Product Owner

Microsoft Copilot Studio

Power BI

Job description

Polaris Inc. is seeking a Senior Manager for IT Service Management & ServiceNow to lead global Service Desk operations and own the ServiceNow platform.

You will shape strategy, governance, and multi-year transformation focused on intelligent self-service, automation, and AI-enabled support across a ~22-person team with seven direct reports. The role requires 10+ years in service desk leadership, 5+ years in global teams, and strong CMDB/CSDM knowledge.