Remote IT Operations & App Systems Administrator

Triwill Group; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Triwill Group is seeking a remote IT operations professional to keep critical applications, accounts, and support services running reliably. You will serve as a Tier 2 escalation resource, resolving complex issues that go beyond first‑line support.

The role combines application administration, incident management, access control, troubleshooting, and service restoration, in a fast‑paced environment. It supports bilingual English‑ and Spanish‑language operations across Help Desk channels and aims

Qualifications

• Experience in IT operations and application administration.
• Ability to manage incidents and restore services quickly.
• Experience handling access control and security-related tasks.
• Ability to escalate to Tier 2 and coordinate with multiple teams.
• Bilingual English/Spanish communication skills are a plus.

Responsibilities

• Serve as Tier 2 escalation resource for complex issues beyond first-line support.
• Combine application administration, incident management, access control, troubleshooting, and service restoration.
• Collaborate with Help Desk leadership, operations managers, and technical teams in a fast-paced environment.
• Contribute to system availability, SLA performance, security, and a consistent user experience.
• Support bilingual English- and Spanish-language operations across Help Desk channels.

Skills

Incident management

Troubleshooting

Application administration

Access control

Service restoration

Tier 2 escalation

Bilingual (EN/ES)

Job description

Triwill Group is seeking a remote IT operations professional to keep critical applications, accounts, and support services running reliably. You will serve as a Tier 2 escalation resource, resolving complex issues that go beyond first‑line support.

The role combines application administration, incident management, access control, troubleshooting, and service restoration, in a fast‑paced environment. It supports bilingual English‑ and Spanish‑language operations across Help Desk channels and aims