Remote Investment Operations Advisor

Milwaukee Succeeds; Franklin (WI); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual in Wisconsin is seeking an experienced Investment Operations professional to resolve a variety of client inquiries, process trades, manage system access, and ensure fiduciary responsibilities and regulatory compliance across the division.

You will partner with top Wealth Management Advisors to support field operations, supervise advisory accounts, drive process improvements, and coordinate cross‑functional service activities.

Qualifications

• Bachelor's degree in Business or related field or equivalent industry experience.
• Minimum of three years in an investment service or operations capacity.
• Demonstrated leadership and interpersonal skills.
• Analytical skills and confidence to make judgments involving ambiguity.
• Strong interpersonal and written communication skills.
• Ability to positively influence and work cooperatively with employees at all levels.
• Ability to react proactively to change.
• Self-motivated with the ability to manage multiple assignments with minimal guidance.
• Broad knowledge of brokerage and advisory services/products; ability to apply across complex areas and manage cross-functional projects.
• Strong business acumen and ability to learn new concepts and procedures.
• May require FINRA Series 6 or Series 7 depending on responsibilities.

Responsibilities

• Resolve a variety of investment operations inquiries and escalations from home office leaders, field staff or other team members.
• Research and respond to client issues including trades, system access and account maintenance.
• Provide ongoing supervision/oversight of investment advisory accounts to ensure fiduciary responsibilities and compliance.
• Promote client retention and identify opportunities to build relationships through accurate processing and service quality.
• Collaborate with specialists, consultants and managers to monitor service levels and coordinate team activities.
• Assist team members with complex case work or items beyond their knowledge base.
• Prioritize and organize responsibilities; collaborate with internal customers and cross-functional teams.
• Review work of office staff and contribute input into performance evaluations.
• Participate in process improvement, product introduction, or system enhancement across the division.
• Stay informed of industry developments and communicate changes to others.
• Apply deep securities trading knowledge including regulatory framework and trading systems.
• Partner with Wealth Management Advisors to support field investment operations success.
• Establish and maintain deep subject matter expertise across investment operation core areas.
• Some travel to meet Top Advisor teams and attend required field or industry events.

Skills

Adaptive Communication

Attention to Detail

Customer Service Mindset

Field Consulting

Investment Management Systems

Investment Products

Root Cause Analysis & Decision Quality

Education

Bachelor's degree in Business

Tools

Pershing

Envestnet

Job description

Northwestern Mutual in Wisconsin is seeking an experienced Investment Operations professional to resolve a variety of client inquiries, process trades, manage system access, and ensure fiduciary responsibilities and regulatory compliance across the division.

You will partner with top Wealth Management Advisors to support field operations, supervise advisory accounts, drive process improvements, and coordinate cross‑functional service activities.