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Pro Vita Physical Therapy, a therapist-owned organization, is looking for a Remote Insurance Verification Specialist. This full-time position involves verifying patient insurance benefits, obtaining authorizations, and collaborating with various teams to ensure a smooth patient intake process. Ideal candidates will have experience in medical insurance verification and strong communication skills.
Location: Remote
Job Type: Full-Time
Work Hours: 8:00 AM – 5:00 PM US Central Standard Time (CST), Monday through Friday
Reports To: Practice Manager
About Us:
Pro Vita Physical Therapy is a therapist-owned, mission-driven organization with five outpatient clinics in Florida and Alabama. We are dedicated to helping patients regain strength, confidence, and independence through personalized, compassionate care. Our team is committed to excellence, integrity, and collaboration — and we’re growing!
We are seeking a Remote Insurance Verification Specialist to support our clinics by ensuring all insurance-related tasks are handled quickly and accurately, helping patients start care without delays.
Position Overview:
This remote position is responsible for verifying patient insurance benefits, obtaining prior authorizations, and ensuring accurate and timely communication with our team. You will work closely with the front desk, billing, and clinical teams to maintain a smooth patient intake process and reduce claim denials.
Key Responsibilities:
Verify insurance eligibility and benefits for physical therapy services through payer portals or phone.
Identify co-pays, deductibles, visit limits, and preauthorization requirements.
Obtain and monitor authorizations, physician referrals, and prescriptions as needed.
Accurately input insurance data and authorization details into our EMR system (WebPT).
Communicate patient financial responsibility and coverage details to front desk and billing teams.
Track and follow up on authorizations nearing expiration to prevent disruption of care.
Collaborate with billing and clinical staff to resolve insurance-related questions or denials.
Maintain current knowledge of insurance policies, including Medicare, Tricare, and commercial payers.
Be available and responsive to team communications during business hours.
Qualifications:
Required:
1+ year of experience in U.S. medical insurance verification
Excellent verbal and written English communication
Strong understanding of insurance terms (e.g., deductible, copay, coinsurance, authorization)
Ability to explain the difference between HMO (Health Maintenance Organization) and PPO (Preferred Provider Organization):
HMO plans typically require referrals, limit patients to in-network providers, and often need prior authorization for services.
PPO plans offer more flexibility in choosing providers, don’t usually require referrals, and may cover out-of-network care at a higher cost.
High attention to detail, accuracy, and time management
Proficient in using online payer portals, EMR systems, and spreadsheets
Quiet home workspace and a reliable internet connection
Ability to work 8:00 AM – 5:00 PM CST, Monday through Friday
Preferred:
Experience supporting a U.S. outpatient clinic (physical therapy preferred)
Familiarity with WebPT or similar EMR
Prior experience handling Tricare, Medicare, VA and commercial authorizations
What We Offer:
Competitive pay based on experience
Long-term role with growth potential
Supportive and positive work culture
Structured training and ongoing mentorship
Opportunity to make a meaningful impact on patients’ lives
How to Apply:
Please submit your resume explaining your experience and why you’re a great fit for this role to:
Subject Line: Remote Insurance Verification Specialist – [Your Full Name]
More information: