Remote Insurance Verification

TEKsystems; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services firm is looking for a Patient Assistance Counselor II. This fully remote role involves providing support to patients facing high out-of-pocket medical expenses. Candidates should have at least 5 years of experience in insurance verification and call center environments. The position offers a pay range of $18.00 - $23.80/hr and includes benefits such as medical, dental, and a 401(k) plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 5+ years of experience in a regulated benefits environment.
• Strong technical proficiency and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Provide high-quality customer service regarding specialty prescriptions.
• Review and process patient applications including insurance investigations.
• Maintain compliance with all program guidelines and confidentiality standards.

Skills

Insurance verification and prior authorization expertise

Experience working denied claims for commercial and government payors

Call center experience

High school diploma or equivalent

Job description

About The Role

We are seeking a dedicated and experienced Patient Assistance Counselor II (PAC) to support patients who are uninsured, underinsured, or facing high out-of-pocket medical and prescription expenses. This role is integral to helping patients access specialty medications through a patient assistance program, ensuring compassionate and efficient service to both patients and healthcare providers.

Key Responsibilities

• Provide high-quality customer service to patients and healthcare providers regarding specialty prescriptions.
• Review and process patient applications, including insurance investigations and financial assessments.
• Communicate outcome statuses clearly and professionally to patients and providers.
• Maintain compliance with all program guidelines and confidentiality standards.
  
  
  

Hours

• Will be ASSIGNED a shift between 7:00am-7:00pm CST Mon-Fri - Candidates do not get to pick their shifts
  
  
  

Requirements

• Insurance verification and prior authorization expertise (5+ years)
• Experience with working denied claims for commercial and government payors (5+ years)
• Call center experience (5+ years).
• High school diploma or equivalent.
• A secure, private location to work from daily with fast and secure internet access.
  
  
  

Preferred Skills

• Professional appearance and adherence to dress code.
• Strong attendance and punctuality; reliability is critical to contract extension.
• Deep understanding of commercial and government insurance programs, billing, reimbursement, prior authorizations, appeals, and specialty pharmacy operations.
• Ability to manage multiple priorities and meet deadlines with accuracy.
• Strong technical proficiency and attention to detail.
• Excellent written and verbal communication skills.
• Positive and empathetic approach to customer service, even in challenging situations.
• Minimum 5 years of experience in a regulated benefits environment.
  
  
  

#priorityeast

Pay And Benefits

The pay range for this position is $18.00 - $23.80/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.