Remote Insurance FollowUp Specialist Denials

Aspirion Health Resources LLC; Columbus (GA); Remote; Full time

Job summary

A leading company in revenue cycle services is seeking a Resolution Specialist to support attorneys and appeals specialists. The role involves contacting insurance carriers, managing claims, and maintaining communication with clients. Ideal candidates will demonstrate strong organizational and communication skills, work well in a fast-paced environment, and contribute to team success. Aspirion offers competitive salaries and a comprehensive benefits package including health insurance and 401k matching.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

Competitive Salaries

Incentive Programs

Qualifications

• Ability to work in a fast-paced environment.
• Strong oral and written communication skills.

Responsibilities

• Contact insurance companies for claim status.
• Maintain working knowledge of internal processes.
• Assist with special client projects.

Skills

Communication

Organizational Skills

Problem Solving

Attention to Detail

Critical Thinking

Tools

Microsoft Office

Job description

What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time.

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

Aspirion’s Resolution Specialist performs a variety of tasks to support Aspirion’s Attorneys and Appeals Specialists in their efforts to pursue proper reimbursement on behalf of hospitals. Accountable for contacting insurance carriers to follow up on accounts, provide accurate and thorough feedback, and properly notate internal and external systems.

What will you provide?

• Consistently demonstrate Aspirion’s values
• Contact insurance companies for status of claim and appeal submissions, moving accounts through the insurance carriers’ claim processing system
• Check client systems and payer portals for status when feasible
• Maintain working knowledge of and adherence to internal and external Process and Protocols
• Contact insurance companies for status of claim and appeal submissions, moving accounts through the insurance carriers’ claim processing system
• Assist with special client projects
• Securely maintain personal credentials (username and password) for internal and external systems
• Maintain excellent verbal and written communication skills to always portray positive, respectful and collaborative communication
• Identify and report hospital and payer trends to direct Manager
• Attend bi-weekly team meetings and monthly department meetings
• Attend monthly chat session with direct Manager
• Escalate company and client system access issues to direct Manager
• Complete other projects and tasks, as needed and/or requested

Requirements

• Ability to work in a fast-paced environment while remaining calm and professional
• Ability to handle large call volumes in an effective and timely manner
• Ability to multi-task, effectively switching between tasks as required
• Ability to remain flexible and adapt to change
• Ability to meet deadlines
• Demonstrate strong oral and written communication skills with the ability to communicate with all levels of staff and management
• Demonstrate strong organizational and time management skills
• Demonstrate critical thinking and problem-solving skills
• Keen attention to detail
• Ability to use Microsoft Office products including Outlook, Word, Excel and PowerPoint in addition to experience working in various client systems and payer portals
• Must be able to work as part of a team and collaborate with colleagues
• Understand the importance and benefits of data quality

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $17.00. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.