Remote Insurance Customer Service Representative (Unlicensed)

Lensa; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading career site is hiring a Remote Insurance Customer Service Representative to support clients with tailored customer service. This position offers comprehensive training, numerous opportunities for advancement, and a supportive work environment. Ideal candidates will have great communication skills and a desire to help others.

Benefits

Competitive pay and benefits

Paid training

Career growth opportunities

Casual work environment

Qualifications

• Must be 18+ years old.
• Excellent communication skills necessary.
• Ability to multitask and self-manage.

Responsibilities

• Provide full lifecycle customer service to resolve support issues.
• Sell products and services to customers.
• Document and process customer orders accurately.

Skills

Communication

Problem-solving

Customer service orientation

Conflict resolution

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Remote Insurance Customer Service Representative (Unlicensed)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted industry partner.

We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full lifecycle customer service, assist customers in understanding their coverages, and help find the best solutions to meet their personal financial needs.

This is an excellent opportunity to start your career, with industry-leading training to ensure your success. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

What does someone in this role actually do?

This role requires interacting with hundreds of customers weekly across the country to resolve support issues, sell products and services, and ensure a top-tier customer experience. You should be confident, fully engaged, and bring a positive, enthusiastic outlook to work daily.

Key Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Use knowledge base and training to answer questions and sell appropriate products/services
• Listen to customer needs and resolve issues
• Research systems for missing information; coordinate with other departments as needed
• Utilize systems and technology for account management tasks
• Accurately document and process customer orders
• Follow scripts, policies, and procedures
• Maintain confidentiality of personal and customer information
• Escalate issues to appropriate staff or management
• Attend training and review materials to stay updated
• Adhere to attendance and schedule requirements

Candidate Qualifications

Wonder if you're a good fit?

We provide comprehensive training; positive, driven, and confident applicants are encouraged to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Basic understanding of Windows OS
• Reliable with good attendance
• Ability to troubleshoot and follow up on issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service oriented (empathetic, responsive, patient)
• Ability to multitask and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills

Preferred (Not Required)

• 1 year of customer service or related experience
• State or Federal work experience

Compensation & Benefits

We value your contribution with competitive pay and benefits, including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a casual work environment.

Specific benefits may vary by location. We focus on rewarding effort, supporting growth, and creating a valued environment.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today!

Physical Requirements

This role is largely sedentary, involving sitting/standing for long periods, operating a computer and office equipment, and occasional movement within the office. Lift/carry up to 40 pounds as needed.

Conditions of Employment

• Must be authorized to work in the country
• Willing to submit to background/security checks and drug screening

Reasonable Accommodation

We provide accommodations as required by law. Contact Human Resources for assistance.

Equal Opportunity Employer

We embrace diversity and are committed to a work environment free from discrimination or harassment. We consider qualified applicants regardless of background or characteristics protected by law.

About MCI

MCI helps clients with CX and DX challenges through industry-leading solutions, including BPO, staff augmentation, contact center services, and IT services. Recognized as Iowa's fastest-growing company in 2019, MCI operates multiple facilities across North America and employs over 10,000 professionals. We focus on digitalization and modernization to deliver exceptional value to clients.

This job description provides a general overview; duties may vary. The employer reserves the right to revise this description at any time. Employment is at-will.

ID2025-46121

Updated Date: 3/31/2025

Department: Unlicensed Insurance Representative Positions

Schedule: Multiple options

Bonus: Yes

Education: High School Diploma/GED

Experience: 0+ years

Location: US-FL-Remote

Career Level: Entry-Level

Employment Type: Full-Time