Remote Insurance Customer Service Representative (Unlicensed)

MCI; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing company in Los Angeles seeks candidates for customer service roles that involve handling inbound and outbound interactions. The position offers competitive hourly pay, flexible work-from-home options, and comprehensive benefits, relying on strong organizational and communication skills. Ideal candidates will have a high school diploma and be able to type swiftly. A supportive environment with training is provided.

Benefits

Competitive hourly pay plus bonuses

Opportunity for career advancement

Comprehensive benefits including medical, dental, and vision insurance

Engaging work culture with daily contests and prizes

Paid training

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite and Windows operating system.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Utilize training to respond to customer inquiries and sell products.
• Resolve customer issues through effective communication.
• Document and process customer orders.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Typing speed of 20+ words per minute

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Competitive hourly pay plus bonuses
• Opportunity for career advancement and growth within the organization
• Work-from-home flexibility with a supportive remote work environment
• Comprehensive benefits including medical, dental, vision, and life insurance
• Engaging work culture with daily contests and prizes
• Paid training to enhance skills while earning a paycheck

What to Expect (Job Responsibilities):

• Handle inbound and outbound customer interactions professionally and courteously
• Utilize training and knowledge to accurately respond to customer inquiries and sell products
• Resolve customer issues through effective communication and problem-solving
• Document and process customer orders in relevant systems
• Stay updated on program knowledge and attend required training sessions

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):

• One (1) year of experience in customer service or related fields in a contact center environment

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