Remote Insurance Customer Service Representative (Unlicensed)

MCI; Iowa City (IA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading BPO company in Iowa City is seeking a customer service representative to handle inbound and outbound calls. Responsibilities include addressing customer inquiries and providing effective solutions. Candidates must possess a high school diploma and strong communication skills. The role offers competitive compensation, benefits, and opportunities for career advancement, making it an ideal environment for growth.

Benefits

Career advancement opportunities

Competitive compensation and benefits

Paid Time Off (PTO)

Comprehensive health benefits

Collaborative work environment

Qualifications

• 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound and outbound customer contacts in a courteous manner.
• Utilize training to answer customer inquiries accurately.
• Listen to customer needs, resolve issues, and provide solutions.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed

Microsoft Office Suite

Windows operating system

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why Consider this Job Opportunity

• Opportunity for career advancement and growth within the organization, including roles such as Supervisor and Trainer
• Competitive compensation and benefits packages designed to reward hard work
• Paid Time Off (PTO) and paid holidays to promote work-life balance
• Incentives and rewards including cash bonuses and prizes for performance
• Comprehensive health benefits available after 90 days of employment
• Engaging and collaborative work environment with a casual dress code

What to Expect (Job Responsibilities)

• Handle inbound and outbound customer contacts in a courteous and professional manner
• Utilize training and knowledge to accurately answer customer inquiries and sell appropriate products and services
• Listen to customer needs, resolve issues, and provide effective solutions
• Document and process customer orders accurately in internal systems
• Participate in meetings and training to stay updated on program knowledge and procedures

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and the Windows operating system

How to Stand Out (Preferred Qualifications)

• One (1) year of experience in customer service, technical support, or similar roles in a contact center environment
• State or Federal work experience

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #IncentivesAndRewards

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