Remote Insurance Agent, Sales or Service (Tech Startup)

Jerry.ai; Lorida (FL); À distance; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation time

Stock options

Fully remote

Flexible scheduling

Résumé du poste

Jerry.ai is hiring for a Customer Operations role in a fully remote environment. You will help customers shopping auto, home, and other policies, answering inbound calls and processing change requests.

We value problem solving, learning the app, and navigating multiple carriers to find the right fit. Prior experience in service or sales is a plus. Competitive pay, stock options, and flexible scheduling are offered.

Qualifications

• Prior work in customer service, sales, or hospitality is a plus but not required.
• Ability to answer inbound calls from customers shopping auto, home, motorcycle, and other policies.
• Willingness to learn the app and navigate multiple carriers to find the right fit.

Responsabilités

• Taking care of customers beyond answering the asked question; anticipating needs.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies.
• Processing service requests such as changes to vehicles, drivers, lienholders, or policy documents.
• Solving problems to remove barriers between a customer and the right coverage.
• Providing feedback to improve the product and customer experience.

Connaissances

Customer service

Sales

Hospitality

Description du poste

This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company.

Car and home are people’s most important assets, yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance, repairs, financing, maintenance - is fragmented, complicated, and expensive. Jerry.ai is building the first app to help people manage it all. The work is fast-paced, high-energy, team-oriented, and fully remote. Opportunities to shape the customer experience as the product and services are constantly evolving.

Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time).

Stock equity (stock options) — we're a tech startup, and you own a piece of what you're building.

Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.

Fully remote, with work equipment provided.

A career path in one of the largest industries in the world — insurance. We pay for your P&C insurance license if you don’t have one yet.

Jerry is full of people who take their work seriously and take helping each other just as seriously.

You don't have to know yet whether you're a sales person or a service person. As a member in the Customer Operations team, some of your responsibilities could include:

Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.

With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.

Problem solving to remove barriers between a customer and the right coverage.

Processing service requests — vehicles, drivers, lienholders, policy documents.

The feedback loop here is short enough that you'll see your suggestions ship.

Prior work experience in customer service, sales, or hospitality is a plus, but not required

For sales path: Hourly wage of $19.00 - 21.00 plus uncapped commissions * Our most successful team members typically earn $100,000+ per year.

For service path: Hourly wage of $19.00 - 21.00

While we appreciate your interest and application, due to the volume of applications we receive, only applicants under consideration will be contacted.

Please note: Jerry.ai is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time.

We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

Jerry is building the first AI-powered advisor to manage all your physical assets.

Your car, home, and motorcycle aren't just purchases, they're the physical embodiment of the life you've worked hard to build. Imagine having a trusted friend in your pocket who takes care of everything: they find you the right car or home at the right price, lock in the best insurance rate without you lifting a finger, remind you before that service appointment turns into an expensive repair, and help you sell at the best price when the time is right. We started with car insurance in 2019, became one of the top 3 brokers in the U.We've reached 5M+ customers, raised $240M+, and achieved profitability in 2024. We're now expanding into home, motorcycle, RV, and beyond.

Our culture is the #1 reason people join Jerry and stay — we are a small and mighty team of competitive but kind people who think and act like owners, care deeply about the quality and impact of our work, and are relentless in our pursuit of learning and mastery over our craft.

We are proud to consistently rank as one of Y Combinator's Top Companies, Forbes and Statista's Best Startup Employers, and to have received other accolades in fintech and insurtech innovation, workplace culture, and leadership.

We are a remote-first company, but if you prefer in-person or hybrid, we also have offices in Palo Alto, New York City, Chicago, and Toronto.