Remote Inside Sales – Client Expansion Representative

EmergencyMD; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A leading technology firm in the United States is seeking an Inside Sales - Client Expansion Representative to drive revenue growth and strengthen client relationships. This role demands proven inside sales experience, excellent negotiation skills, and proficiency with Salesforce. A collaborative spirit and the ability to work with diverse teams are essential. This position also offers opportunities for personal growth and advancement within the company.

Qualifications

• Proven experience in inside sales or customer service roles.
• Demonstrated history of meeting sales quotas virtually.
• Strong communication and negotiation skills.

Responsibilities

• Drive revenue growth from customer opportunities.
• Collaborate with Client Success Managers.
• Manage pipeline and track progress in Salesforce.

Skills

Inside sales experience

Customer success experience

Salesforce proficiency

Excellent communication skills

Negotiation skills

Education

Bachelor's degree

Tools

Salesforce

Pardot

SF Engage

Job description

Ready to put your career in drive? At Karmak Inc., we're powering the commercial transportation industry with smart tech and serious impact. From truck dealerships to service shops, our software helps keep the heavy-duty world running smoothly.

If you're into innovative solutions, collaborative teams, and tech that makes a real difference—let's talk.

Position Summary

The Inside Sales - Client Expansion Representative is a customer-focused role dedicated to driving revenue growth by strengthening relationships and expanding opportunities within our existing client base. This position is responsible for successfully negotiating and facilitating branch-add and merger & acquisition deal structure with existing customers, discovering areas of opportunity, and closing sales via web and phone. He/she will also learn and be responsible for providing third party sales support and associated tasks.

Essential Job Functions

• Drive revenue growth from customer branch-add and M&A opportunities.
• Partner with the deal desk on complex opportunities to structure complex deals.
• Collaborate with and provide insights to the Client Success Managers when interacting with customers.
• Proactively create and update opportunities and tasks in Salesforce, manage pipeline, track progress and close deals via phone and online meeting environments.
• Escalate customer challenges and risks to head of Customer Success and VP of Sales when needed.
• Learn and support third party sales opportunities and tasks under supervision and provide backup support as needed.

Essential Knowledge, Skills, and Abilities

• Proven experience in inside sales, customer success, or other customer service roles.
• Demonstrated history of successfully meeting sales quotas virtually.
• Strong Salesforce experience. Experience with Pardot and SF Engage is a plus.
• Excellent communication and people skills.
• Clear, confident speaking voice with the ability to develop quick, friendly rapport with customers.
• Patience, persistence, and persuasiveness.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Project management experience.
• A bachelor's degree is a plus.

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.