Incident Manager at Alldus International Consulting Ltd Virginia

Alldus; Virginia (MN); Sur place; USD 90 000 - 140 000; Temps partiel

Résumé du poste

Alldus International Consulting Ltd. in Virginia is seeking an Incident Manager for a remote contract role within the federal government arena. You will lead a team to resolve critical IT incidents, ensuring SLAs and OLAs are met across multiple contracts.

You will document events, communicate with stakeholders, coordinate calls, and work with problem management to identify trends. Candidates must have US citizenship, a bachelor’s degree, 5+ years of incident management experience, and ITIL

Qualifications

• Bachelor’s Degree with at least five years of experience in Incident Management.
• Strong expertise in Incident Management for government contracts.
• Extensive knowledge of ITIL standards and service delivery best practices.
• Demonstrated experience in executing Incident Management for large-scale technical service providers.
• Must be available for on-call rotation.

Responsabilités

• Lead a team to swiftly resolve critical IT incidents, ensuring SLAs and OLAs.
• Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle.
• Coordinate and document the sequence of events during incident management calls and meetings.
• Ensure incident resolution details are recorded in management systems; work with problem management to identify trends and reduce recurring issues.
• Collaborate with leadership to evaluate organizational skill sets and engage SMEs during incident resolution.
• Maintain and refine incident management processes, tools and templates.
• Maintain understanding of IT product delivery and operations across projects.

Connaissances

US Citizenship

Public Trust

Bachelor’s Degree

5+ Years Exp

ITIL Knowledge

Govt ITIL Experience

Communication Skills

Problem Solving

On-call Availability

Leadership

Formation

Bachelor’s Degree

Description du poste

Incident Manager job at Alldus International Consulting Ltd. Virginia.

Our client, an innovator within the federal government industry, is hiring an Incident Manager to join the team remotely on a contract basis. The successful candidate will be responsible for standardizing and optimizing Incident Management processes to enhance consistency and efficiency across all projects and contracts.

Responsibilities

• Lead a team to swiftly resolve critical IT incidents, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).
• Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle, from initiation to resolution.
• Coordinate and document the sequence of events during incident management calls and meetings.
• Ensure incident resolution details are accurately recorded in management systems, working with problem management to identify trends and reduce recurring, service-impacting issues.
• Collaborate with leadership to evaluate organizational skill sets and engage relevant subject matter experts during incident resolution.
• Maintain and refine incident management processes, tools and templates.
• Maintain a comprehensive understanding of IT product delivery and operations across various projects.

Skillset

• US Citizenship required with the ability to obtain a Public Trust clearance.
• Bachelor’s Degree with at least five years of experience in Incident Management.
• Strong expertise in Incident Management for government contracts
• Extensive knowledge of ITIL standards and service delivery best practices.
• Demonstrated experience in executing Incident Management for large-scale technical service providers.
• Ability to manage complex incidents while maintaining composure and focus.
• Exceptional communication, problem-solving and analytical skills.
• Must be available for on-call rotation.

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