Remote Inbound Sales Representative

MCI; Holloman Air Force Base (NM); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading BPO organization located at Holloman Air Force Base, NM is looking for a Customer Service Representative. In this role, you will handle inbound and outbound customer contacts, resolve inquiries, and promote products. The ideal candidate is organized, has strong communication skills, and is passionate about customer service. Comprehensive health benefits and opportunities for career advancement are offered.

Benefits

Competitive compensation packages

Paid Time Off

Comprehensive health benefits

Opportunities for career growth

Engaging work environment

Comprehensive training programs

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• One (1) year of experience in customer service or related fields is preferred.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Document and process customer orders accurately.
• Attend training sessions to stay updated on company policies.

Skills

Organizational skills

Oral communication skills

Written communication skills

Customer service orientation

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

• Competitive compensation packages with opportunities for bonuses and rewards
• Paid Time Off: Earn PTO and paid holidays to take the time you need
• Comprehensive health benefits available after 90 days for full-time employees
• Opportunities for career growth and advancement within the organization
• Engaging and supportive work environment with a focus on teamwork
• Comprehensive training programs to help you succeed and grow in your role

Responsibilities

• Handle inbound and outbound customer contacts in a courteous and professional manner
• Utilize knowledge and training to answer customer inquiries and promote products and services
• Identify and resolve customer issues while maintaining a high level of customer satisfaction
• Document and process customer orders accurately in relevant systems
• Attend training sessions and meetings to stay updated on product knowledge and company policies

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Strong customer service orientation with problem-solving skills

Preferred Qualifications

• One (1) year of experience in customer service or related fields within a contact center environment
• Previous experience in technical support, inside sales, or administrative support

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