Remote Inbound Sales Representative

MCI; Goldsboro (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading contact center company in Goldsboro, North Carolina, is looking for customer service representatives to handle inbound and outbound contacts. The ideal candidates should possess strong communication skills and a high school diploma. Responsibilities include resolving customer issues and documenting orders accurately, with opportunities for career advancement and comprehensive health benefits after 90 days.

Benefits

Paid Time Off (PTO)

Comprehensive health benefits

Incentives and bonuses for performance

Career advancement opportunities

World-class training

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Answer questions and sell products and services using training.
• Resolve issues to ensure a positive customer experience.
• Document and process customer orders accurately.
• Attend meetings and training sessions for updates.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Job description

Why Consider This Job Opportunity

• Starting compensation based on experience with incentives and bonuses for performance
• Paid Time Off (PTO) and paid holidays to maintain work-life balance
• Comprehensive health benefits after 90 days of employment, with options available after just 30 days
• Opportunities for career advancement and growth within the organization
• Fun and engaging team-oriented work environment with a casual dress code
• World-class training provided to enhance skills and ensure success

What to Expect (Job Responsibilities)

• Handle inbound and outbound customer contacts in a courteous and professional manner
• Utilize training and knowledge to accurately answer questions and sell products and services
• Listen to customer needs, resolve issues, and ensure a positive customer experience
• Document and process customer orders accurately in appropriate systems
• Attend meetings and training sessions to stay updated on program knowledge and procedures

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.