Remote Inbound Sales Representative

MCI; Crane (IN); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading business process outsourcing company is seeking customer service representatives in Crane, Indiana. You will handle inbound and outbound calls professionally, resolve customer issues, and document orders. Candidates must have a high school diploma and excellent communication skills. Opportunities for career growth and training provided. This role offers a supportive work environment with various incentives.

Benefits

Health benefits after 90 days

Paid Time Off (PTO)

Comprehensive training program

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound and outbound calls professionally.
• Utilize training to answer inquiries and upsell products.
• Resolve customer issues by coordinating with departments.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Incentives and rewards through daily, weekly, and monthly contests, including cash bonuses and prizes
• Health benefits available after 90 days of employment, with options for all employees after 30 days
• Paid Time Off (PTO) and paid holidays to support work-life balance
• Opportunities for career growth and internal promotions
• Comprehensive training program to enhance skills while earning a paycheck
• Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities)

• Handle inbound and outbound calls in a courteous and professional manner
• Utilize training and knowledge to answer customer inquiries and upsell products and services
• Resolve customer issues by listening to their needs and coordinating with other departments
• Document and process customer orders accurately in required systems
• Attend meetings and training sessions to stay updated on policies and procedures

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• One (1) year of experience in customer service, technical support, or sales in a contact center environment
• State or Federal work experience

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