Remote Inbound Sales Representative

MCI; Bellevue Second IV Precinct (NE); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading business process outsourcing company in Bellevue, Nebraska, is looking for customer service representatives. This role involves handling customer contacts professionally, answering inquiries, and resolving issues. Candidates should have excellent communication skills and a high school diploma or equivalent. Opportunities for career advancement and comprehensive benefits are included, making it a great place to grow in your career.

Benefits

Comprehensive medical, dental, and vision coverage

Paid Time Off (PTO)

Contests with cash bonuses

Fun team-oriented work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Utilize training to accurately answer customer questions.
• Resolve customer issues by understanding their needs.
• Research and coordinate with other departments as needed.
• Process customer orders accurately.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed (20+ wpm)

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
• Participate in daily, weekly, and monthly contests with cash bonuses and prizes
• Paid Time Off (PTO) and paid holidays to ensure work-life balance
• Fun, engaging team-oriented work environment with a casual dress code
• Extensive training program provided to help you thrive in your role

What to Expect (Job Responsibilities):

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information and coordinate with other departments as needed
• Accurately document and process customer orders in appropriate systems

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.