Remote Inbound Retention Specialist

Yelp Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading online review platform is seeking a Weekend Team - Inbound Retention Specialist to provide exceptional customer support and consult with current advertisers. Candidates should have a Bachelor's degree or relevant experience and possess strong communication skills. This remote position aims to strengthen revenue retention by demonstrating value to clients through ad performance metrics.

Qualifications

• Bachelor's degree or 3+ years of relevant client-facing experience.
• Technical proficiency with computers and information systems.
• Experience in account management, sales, or advertising preferred.

Responsibilities

• Provide exceptional customer support to strengthen revenue retention.
• Consult and educate current advertisers via phone.
• Highlight ad performance metrics to demonstrate value.

Skills

Customer support

Time management

Technical proficiency

Professional communication

Education

Bachelor's Degree

Job description

A company is looking for a Weekend Team - Inbound Retention Specialist - Sales - US - Remote.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers while logged into an inbound phone queue
• Highlight ad performance metrics to demonstrate value to clients

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to handle tough conversations professionally
• Strong time management and organizational skills