Remote Inbound Lead Specialist — Bilingual EN/FR

Brand Small; Saint Petersburg (FL); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Group Health and Wellness

100% Remote

401k plan with company match

Job summary

Harte Hanks is seeking an Inbound Lead Development Representative (Québecois) for a 100% remote role based in the United States. You will provide multilingual inbound support for payroll services and assist customers with inquiries via phone, chat, and email.

The position requires English and French (Québecois) fluency, strong customer service, and the ability to multitask in a fast-paced environment while maintaining high attention to detail.

Qualifications

• High school diploma or equivalent required.
• Fluent in English and French (Québecois).
• Strong customer service and de-escalation skills.
• Able to type quickly and accurately.
• Able to handle high chat and call volumes.
• Detail-oriented with analytical thinking and problem-solving.
• Able to navigate multiple windows and applications.
• Flexible shifts based on business needs.

Responsibilities

• Handle inbound customer service and technical support inquiries via phone, chat, and email in multiple languages.
• Ask probing questions and use empathy to determine next steps.
• Document caller inquiries, troubleshooting steps, and resolutions.
• Follow proper escalation procedures.

Skills

Customer service

De-escalation skills

English & French (Québecois)

Typing speed

Multitasking

Attention to detail

CRM experience

Multi-window navigation

Education

High school diploma or equivalent

Tools

CRM software

Job description

Harte Hanks is seeking an Inbound Lead Development Representative (Québecois) for a 100% remote role based in the United States. You will provide multilingual inbound support for payroll services and assist customers with inquiries via phone, chat, and email.

The position requires English and French (Québecois) fluency, strong customer service, and the ability to multitask in a fast-paced environment while maintaining high attention to detail.