Remote Implementation Specialist

GE Healthcare; United States; Remote; USD 92,000 - 138,000; Full time

Job summary

GE Healthcare is seeking a Remote Implementation Specialist to install and implement systems for Diagnostic Cardiology. This role involves collaborating with sales and technical teams to ensure customer satisfaction and effective system operation. Ideal candidates will have strong technical knowledge, excellent communication skills, and a customer-centric mindset. This position offers a competitive salary and benefits, with opportunities for professional development in a supportive environment.

Benefits

Medical, dental, and vision insurance

401(k) plan with contributions

Paid time off

Tuition reimbursement

Life and disability insurance

Qualifications

• 4+ years of experience in installing and configuring network equipment.
• Demonstrated experience with networking infrastructure and software implementation.
• Current knowledge of cyber security vulnerabilities and best practices.

Responsibilities

• Install and implement systems from the Diagnostic Cardiology portfolio.
• Collaborate with various teams to ensure successful solution implementation.
• Provide post-install technical customer support.

Skills

Technical knowledge

Communication

Problem-solving

Customer service

Multi-tasking

Education

Associate's degree or equivalent experience

Job description

Job Description SummaryRemote Implementation Specialists use their technical knowledge to install and implement systems from the Diagnostic Cardiology portfolio, after a customer’s initial purchase of hardware or software. Diagnostic Cardiology includes – MUSE, DICOM Gateway, EMR Gateway, CardioDay and future products.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionEssential Responsibilities

• Primary Installation Role responsibility where location of work is remote work from home across the United States.

• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.

• Use technical knowledge toinstall, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client does not only buy a product but has a positive experience with it.

• Assess existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.

• Help customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.

• Consult withIT and biomed on customer requirements for installation and address cyber security concerns.

• Responsible for prompt administrative responsibilities like maintaining customer service requests, updating internal service records in a timely manner, and providing post-install technical customer support.

• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.

• Supports engineering new product releases

• Expected travel minimum < 10%

Required Qualifications

• Associate's degree or equivalent experience

• 4+ years of experiencein installing and configuring network equipment

• Demonstrated experience with communicating and remediating networking infrastructure and implementing software in a network environment

• Current knowledge and understanding of cyber security vulnerabilitiesand security and networking best practices to offer solutions and protection to our customers and our business

• Deep technical acumen in one or more healthcare modalities.

• Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems.

• Excellent multi-tasking skills to manage complex remote trouble shooting process.

• Exceptional verbal and written communication skills.

• Ability to stay calm under pressure.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Willingness to be available "after hours", including weekends, for critical issues and coverage, as necessary.

Preferred Qualifications:

• Knowledge/experience with modality-specific products.

• Strong customer-centric mindset.

• Early adopter of computer-based technology.

• Highly motivated, team collaborator.

• Ability to adapt well to change and be a positive influence on others.

• Capability to identify and drive improvements in efficiency.

• Capacity to manage multiple conflicting priorities.

• Skill to anticipate potential problems and proactively implement solutions.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: May 30, 2025