Remote Imaging Scheduling & Patient Access Specialist

Lumexa Imaging, Inc.; Grand Prairie, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lumexa Imaging, Inc. in Grand Prairie, TX is hiring a Patient Access Representative I to schedule ultrasound and X-ray appointments and support patient registration. You will gather accurate demographic, insurance, and billing information and enter orders for imaging procedures.

This role requires excellent communication, data accuracy, and the ability to work with multiple departments. Training is provided, with an initial two weeks in Grand Prairie followed by remote work.

Qualifications

• High school diploma or equivalent.
• 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
• Call center or phone experience preferred.
• Previous customer service background required.
• Experience working with a computerized scheduling system preferred.
• Bilingual preferred.

Responsibilities

• Schedules and confirms ultrasound (US) and X-ray (XR) appointments. Enters all appointment dates and times into the computerized scheduling system.
• Gathers and verifies demographic, insurance, and billing information.
• Explains exams/procedures, preparation instructions and location directions to patients and provider office staff.
• Acts as a liaison for center operations and centralized authorizations department for centralized services.
• Contacts referring provider offices to obtain exam orders as necessary.
• Handles patient and provider calls (inbound and outbound) via telephone software in a courteous and helpful manner.
• Calmly handles patient experience and customer service issues, escalating to leadership when appropriate.
• Other duties as assigned per business need.

Skills

Customer service

Healthcare scheduling

Medical terminology

Phone experience

Bilingual preferred

Scheduling software

Education

High school diploma

Tools

Computerized scheduling system

Job description

Lumexa Imaging, Inc. in Grand Prairie, TX is hiring a Patient Access Representative I to schedule ultrasound and X-ray appointments and support patient registration. You will gather accurate demographic, insurance, and billing information and enter orders for imaging procedures.

This role requires excellent communication, data accuracy, and the ability to work with multiple departments. Training is provided, with an initial two weeks in Grand Prairie followed by remote work.