Remote IAM Business Analyst — ICAM & SSO (SAFe)

GovCIO; Lansing (MI); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking an IAM Business Analyst to gather, analyze, and document business and functional requirements for ICAM programs supporting the VA. You will bridge VA stakeholders with IAM engineering, architecture, and QA teams, writing BRDs and user stories and supporting Agile sprint delivery.

The role involves mapping AS-IS/TO-BE processes, ensuring traceability, and validating identity-related changes across SSO, MFA, PAM, IGA, and MPI.

Qualifications

• Bachelor's degree plus 8+ years as a BA supporting IT programs.
• Experience working within Agile Scrum or SAFe delivery teams.
• Demonstrated experience writing BRDs and user stories with testable acceptance criteria.
• Experience supporting backlog refinement and sprint planning activities.
• Experience mapping AS-IS/TO-BE business processes and workflows.
• Strong analytical, written, and verbal communication skills for non-technical stakeholders.
• Experience using Jira (or other comparable tools) to maintain requirements and project artifacts.

Responsibilities

• Gathers, analyzes, and documents business and functional requirements for ICAM products in partnership with PMs, engineering, architecture, and VA stakeholders.
• Writes BRDs and well-formed user stories with testable acceptance criteria to support Agile/SAFe sprint delivery.
• Supports backlog refinement, sprint planning, and prioritization activities for ICAM product teams.
• Maps AS-IS and TO-BE business processes and workflows for identity and access management functions, including identity resolution and person-matching enhancements.
• Analyzes the impact of proposed changes across interconnected ICAM systems and dependent applications, identifying risks, dependencies, and downstream effects.
• Supports user acceptance testing (UAT) and release readiness activities in coordination with the IAM SQA Engineer and Release Manager.
• Maintains requirements, user stories, and process documentation in Jira and Confluence (or comparable tools).
• Facilitates requirements workshops and stakeholder interviews to clarify scope and validate business needs.
• Translates complex technical ICAM concepts — such as SSO, MFA, PAM, and IGA — into clear business requirements for non-technical stakeholders.
• Supports data analysis and reconciliation efforts to validate identity data quality and requirements traceability.
• Contributes requirements status, backlog health, and risk information to program reporting.
• Ensures requirements and documentation comply with applicable federal policy and agency-specific standards.

Skills

Agile Scrum experience

BRD & user stories writing

Backlog refinement

AS-IS/TO-BE process mapping

Jira/Confluence usage

Clear communication

Education

Bachelor's degree

8+ years IT BA experience

Tools

Jira

Confluence

Job description

GovCIO is seeking an IAM Business Analyst to gather, analyze, and document business and functional requirements for ICAM programs supporting the VA. You will bridge VA stakeholders with IAM engineering, architecture, and QA teams, writing BRDs and user stories and supporting Agile sprint delivery.

The role involves mapping AS-IS/TO-BE processes, ensuring traceability, and validating identity-related changes across SSO, MFA, PAM, IGA, and MPI.