Remote I&O Delivery Leader: Platforms & Operations

Otsuka America Pharmaceutical Inc.; San Juan (PR); Remote; USD 169,000 - 253,000; Full time

Job summary

Otsuka America Pharmaceutical Inc. is seeking a seasoned Infrastructure and Operations leader to build and run the delivery engine across platforms and workplace services.

You will partner with IT partners, platform leads, and governance bodies to convert demand into prioritized, ready-to-operate infrastructure. The role requires 7-10 years IT experience, experience in regulated environments, Lean-Agile and SAFe practices, and travel up to 15-20%.

Qualifications

• 7-10 years of progressive IT experience, with 3-5 years leading infrastructure, operations, service management, or technology delivery.
• Broad experience delivering and operating enterprise infrastructure and end-user technology services.
• Experience in regulated environments with ITIL-based service design and delivery.
• Strong track record using Lean-Agile, SDLC, Scrum, Kanban, or SAFe practices.
• Experience in quarterly planning, roadmaps, and portfolio prioritization at scale.
• Excellent communication and stakeholder management across leadership levels.
• Ability to lead cross-functional initiatives and partner with global teams.
• Up to 15-20% travel required.

Responsibilities

• Coordinate end-to-end delivery activities for platforms and services.
• Support Lean-Agile adoption and delivery management practices.
• Manage capacity, demand, risk, cybersecurity, and compliance.
• Ensure release management, change control, and operational readiness.
• Guide cross-functional teams across delivery governance forums.
• Collaborate with Information Security, Testing, Quality, and Compliance.
• Coordinate delivery across Hybrid Cloud, Digital Workplace, and ESMS platforms.
• Plan quarterly roadmaps and translate roadmaps into practical delivery plans.
• Travel up to 15-20% as required.

Skills

Lean-Agile

SDLC

ITIL

SAFe

Stakeholder management

Cross-functional leadership

IT service delivery

Regulatory compliance

Cloud & data center

Education

Bachelor's degree in Computer Science

Master's degree preferred

Tools

CMDB

Automation tools

ITSM platforms

Job description

Otsuka America Pharmaceutical Inc. is seeking a seasoned Infrastructure and Operations leader to build and run the delivery engine across platforms and workplace services.

You will partner with IT partners, platform leads, and governance bodies to convert demand into prioritized, ready-to-operate infrastructure. The role requires 7-10 years IT experience, experience in regulated environments, Lean-Agile and SAFe practices, and travel up to 15-20%.