[Remote/Hybrid] Security Technician Lead (Security Systems exp req)

Rhodeswolfe; Ohio; Remote; USD 70,000 - 80,000; Full time

Job summary

A leading company in security technology is seeking a Lead Security Service Technician to oversee operations of their IP-based video systems team. Ideal candidates will have strong technical expertise and leadership experiences, managing remote technicians and ensuring quality service delivery.

Benefits

Medical insurance

Vision insurance

401(k)

Relocation assistance

Qualifications

• 3+ years of installing security systems in a commercial environment.
• 2+ years of servicing and installing IP-based video systems.
• Proficiency with Microsoft Outlook, Excel, and Word.

Responsibilities

• Supervise service department operations ensuring timely support.
• Manage and support a team of four remote security camera technicians.
• Maintain strong customer relationships and deliver updates on service status.

Skills

Leadership

Problem Solving

Technical Expertise

Customer Relationship Management

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

[Remote/Hybrid] Security Technician Lead (Security Systems exp req)

[Remote/Hybrid] Security Technician Lead (Security Systems exp req)

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This range is provided by Rhodes Wolfe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Rhodes Wolfe

Lead Security Service Technician (IP-based video systems exp req)

Salary: $70,000 - $80,000 per year + Annual Bonus

Job Type: Full-Time

Typical Hours: Monday – Friday, 8:00 AM – 5:00 PM ET

Start Date: ASAP

Sponsorship is not available

Relocation assistance available

Lead Security Service Technician (IP-based video systems exp req) Description

Our client, a leader in commercial video surveillance and security systems, is seeking a Lead Security Service Technician to oversee day-to-day operations of their IP-based video systems service team in Delaware, OH. This is a hands-on leadership role requiring in-depth technical expertise in IP-based video systems, NVR/DVR systems, video management software (VMS), and networking. You'll lead a team of remote field technicians and ensure outstanding service delivery and issue resolution for integrated video surveillance systems. This is a great opportunity to join a rapidly growing company in the security technology space where innovation, problem-solving, and customer satisfaction are at the heart of what they do.

Lead Security Service Technician (IP-based video systems exp req) Responsibilities

• Supervise the service department operations ensuring timely support of IP Camera Systems

• Manage and support a team of four remote security camera technicians

• Review service tracking and daily reports for accuracy and completion

• Monitor performance metrics to ensure high-quality field support and timely resolution of issues

• Maintain strong customer relationships and deliver updates on service status and system health

• Guide technicians on troubleshooting IP cameras and network devices

• Schedule & coordinate with subcontractors for on-site service or system installations

• Participate in service reviews, monitor SLAs, and ensure service completion timelines are met

• Communicate with customers to provide updates and resolve issues

• Maintain detailed documentation of all service work performed

Lead Security Service Technician (IP-based video systems exp req) Qualifications

• 3+ years of installing security systems in a commercial environment experience required

• 2+ years of servicing and installing IP-based video systems experience required

• Proficiency with Microsoft Outlook, Excel, and Word required

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Security and Investigations

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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