(REMOTE) HR Workday Help/Journeys/Messaging Specialist

Lensa; Livonia (MI); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a skilled HR Workday Help Specialist to provide expert guidance and support in HR processes. This role involves managing security access for the HR/Payroll system, conducting audits, and developing efficient processes to enhance service delivery. The ideal candidate will possess a strong background in HRIS, particularly Workday, and demonstrate excellent analytical and communication skills. Join a dynamic team committed to diversity and inclusion, where your contributions will help shape a collaborative and effective HR environment.

Qualifications

• 4-5 years of experience in HR support roles.
• Proficiency in HRIS, preferably Workday.

Responsibilities

• Manage HR service delivery and security access administration.
• Conduct audits of security access to Workday for HR users.

Skills

HR Processes Knowledge

Workday HRIS

Communication Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Education

Associate's Degree

Bachelor's Degree

Tools

HRIS Software

Job description

(REMOTE) HR Workday Help/Journeys/Messaging Specialist

Lensa is the leading career site for job seekers at every stage of their career. Our client, Trinity Health, is seeking professionals. Apply via Lensa today!

Employment Type: Full time

Shift: [Specify shift if available]

Description:

Provides expert direction, management, and assistance to managers, colleagues, and vendors in analysis and resolution of complex issues related to service and delivery of security access for HR/Payroll system. Acts as a Subject Matter Expert for administration and technology support for Workday, security role processing. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world-class customer service.

Essential Functions:

• Demonstrates Trinity Health's mission, vision, and values in leadership, behaviors, practices, and decisions.
• Manages specialized Human Resource service delivery for the HR Service Center, serving as a subject matter expert in security access administration or other HR functional areas.
• Independently manages semi-annual audits of security access to Workday for HR users, reviewing and reconciling discrepancies.
• Acts as a team trainer for new processes, procedures, and policies, supporting RHM implementation in a shared service environment.
• Develops efficient processes for supported health ministries within service level agreements.
• Provides analytics, metrics, and management reports, and presents updates to HR and RHM management.
• Builds collaborative relationships with various departments and vendors to facilitate efficient management of escalated issues.
• Maintains attention to detail, customer rapport, and trust.
• Supports team environment and utilizes case management systems for issue logging.
• Ensures compliance with regulations, maintains confidentiality, and performs administrative activities related to security role assignments and data integrity audits.

Minimum Qualifications:

Requires a comprehensive knowledge of HR processes, process integration, and contact/service center operations, typically obtained through an Associate’s Degree and 4-5 years of experience in HR support roles, or an equivalent combination. A Bachelor’s degree is preferred. Proficiency in HRIS (Workday preferred), excellent communication, analytical, problem-solving, and interpersonal skills are required. Ability to work independently, handle multiple tasks, and operate in a collaborative environment is essential.

Physical and Mental Requirements:

• Ability to organize priorities, work under stress, and adapt to changing environments.
• Willingness to travel up to 20% to Trinity Health sites.
• Strong communication skills for frequent in-person and phone interactions.

Working Conditions:

• Office environment with well-lit, temperature-controlled space.
• Manual dexterity for keyboard use and ergonomic workspace.

Compensation:

Hourly pay ranges from $27.42 to $41.13.

Diversity and Inclusion:

Trinity Health values diversity, equity, and inclusion, and is an Equal Opportunity Employer. We serve diverse populations and promote a workforce that reflects this commitment.