Remote Housing Coordinator

Sedgwick; Town of Vermont (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading service provider is seeking a Customer Support Specialist for temporary housing inquiries. This role requires at least four years of experience in customer service and strong communication skills. You will assist policyholders in finding suitable housing solutions and ensure exceptional service in a fast-paced environment. This position offers a salary range of $17-$18/hr and the possibility for career advancement within a supportive work culture.

Qualifications

• Minimum of four years of experience in customer service or claims processing.
• Strong consultative communication and exemplary phone etiquette.
• Excellent oral and written communication skills.

Responsibilities

• Provide exceptional customer support on the temporary housing line.
• Qualify policyholder requirements for housing options.
• Utilize research skills to locate rental options.

Skills

Customer service experience

Consultative communication skills

Negotiation skills

Research skills

Proficiency in Microsoft Office

Education

Bachelor’s degree or equivalent from an accredited college

Job description

Why consider this job opportunity

• Salary range of $17-$18/hr
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Supportive and collaborative work culture recognized as one of America’s Greatest Workplaces
• Comprehensive training and development programs
• Chance to make a meaningful impact on clients facing housing-related challenges

What to Expect (Job Responsibilities)

• Provide exceptional customer support on the employer’s primary temporary housing line by assisting policyholders and partners with housing-related inquiries
• Qualify policyholder requirements to recommend appropriate housing options
• Utilize strong research skills to locate viable short-term rental options in local markets
• Secure favorable lease terms through effective negotiation
• Accurately enter new housing claims into the system and monitor inbound email for housing requests

What is Required (Qualifications)

• Minimum of four (4) years of experience in customer service, claims processing, housing, real estate, or related fields
• Strong consultative communication and selling skills with exemplary phone etiquette
• Excellent oral and written communication skills, including presentation skills
• Proficiency in Microsoft Office and strong internet navigation skills
• Ability to adapt to change and work effectively in a fast-paced environment

How to Stand Out (Preferred Qualifications)

• Bachelor’s degree or equivalent from an accredited college or university
• Experience in financial services or insurance products
• Strong analytical and interpretive skills
• Proven problem-solving and resolution skills
• Ability to maintain confidentiality while managing sensitive information

#Insurance #CustomerService #RemoteWork #CareerGrowth #NegotiationSkills

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