Remote Housing Coordinator

Sedgwick; Oklahoma; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance service provider is seeking a Customer Support Specialist to assist policyholders and partners with housing-related inquiries. This role promises exceptional career growth opportunities and a flexible work schedule. Candidates should have strong communication skills and four years of relevant experience. Join a company recognized as a Great Place to Work while enjoying a supportive remote work environment.

Benefits

Career advancement opportunities

Flexible schedule

Supportive work environment

Recognized workplace

Qualifications

• Four years of experience in customer service, claims processing, or related business experience.
• Strong consultative communication and excellent phone etiquette.
• Ability to maintain confidentiality.

Responsibilities

• Provide exceptional customer support on the employer's temporary housing line.
• Demonstrate strong service and problem-solving skills.
• Utilize internet research skills to locate viable short-term rental options.

Skills

Exceptional customer support

Strong service and problem-solving skills

Consultative communication

Ability to adapt to change

Education

Bachelor’s degree or equivalent

Job description

Overview

Employer Industry: Insurance and Financial Services

Why consider this job opportunity:

• Salary up to $18/hr
• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule
• Supportive and collaborative work environment
• Recognized as a Great Place to Work and featured in Fortune's Best Workplaces in Financial Services & Insurance

Responsibilities

• Provide exceptional customer support on the employer’s temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries
• Serve as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills
• Qualify policyholder requirements to recommend appropriate housing options
• Utilize strong internet research skills to locate viable short-term rental options
• Accurately enter new housing claims into the system, ensuring proper documentation and compliance

Qualifications

• Bachelor’s degree or equivalent from an accredited college or university preferred
• Four (4) years of experience in customer service, claims processing, housing, real estate, or related business experience, or equivalent combination of education and experience required
• Strong consultative communication and selling skills with exemplary phone etiquette
• Excellent oral and written communication skills, including presentation skills
• Ability to adapt to change and work in a fast-paced environment

Preferred Qualifications

• Experience with billing and reconciliation systems, claim systems, financial services, and insurance products
• Strong negotiation skills to secure housing placements
• Excellent analytical and interpretive skills
• Strong organizational skills with attention to detail
• Ability to maintain confidentiality

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